Customer Service

Responsive. Proactive. Informed. At Inside Edge we believe it’s not just what we do, but how we do it.

We take the call

5 p.m. on Fridays. Weekends. Questions and problems can arise at any hour. We will make every effort to make ourselves available after hours to handle problems when they arise and will work to resolve them in a timely manner. It’s one of the things our customers compliment us on over and over.

We bring you solutions

When you’re performing flooring installation on a national basis, problems will occasionally arise. The Inside Edge approach is two-fold. First, we proactively stay abreast of what’s happening on each project so that we can be ahead of any problems that occur. Second, when issues do arise, we not only alert you immediately, but we also work to present you with solutions when we apprise you of the problem. In short, your Inside Edge team is there when you need us the most.

We use a team approach

We surround your project with expertise, using a team approach to keep the process running smoothly and efficiently. Your team may include:

• National Accounts Executive
• Account Manager
• Project Manager
• Estimator
• Labor Services Manager
• Customer Service Manager
• Maintenance Coordinator

With the team approach, if one person isn't available, you have others in the organization that you can go to for answers.